FAQ
How do I get Tickets/Reservations?
Contact us by phone at 206.838.4333, or order online from our website! Click on "BUY TICKETS" and have your credit card ready. You can also come down in person to our Box Office during our business hours:
12pm - 8pm seven days a week
On show nights the box office will remain open until 1/2 hour after the last show begins
Do you have a happy hour?
Yes. We have an early happy hour seven days a week from 4pm to 6pm, and a late night happy hour Sunday - Thursday from 9pm to midnight in the Musicquarium.
How is the Mainstage seating assigned?
Please check in at the Front Desk upon arrival.
- Seating begins two hours prior to all shows beginning before 9pm.
- For all shows beginning at 9pm or later seating will begin approximately 30 minutes prior to show time.
- Seating is festival seating*
- If you will arrive later than show time, please be sure to call us so that we can hold onto your table for you. If we don't hear from you and we have a wait list, your table will be released 15 minutes after the show starts.
- If you purchase a booth upgrade, you are guaranteed a premium booth, regardless of your arrival time.
All shows beginning at 9pm and later are 21 and over.
*Festival seating means that you may be seated with others.
Are you wheelchair/disabled accessible?
Yes, completely. We have a chair lift for the theatre and most seats are available by ramp.
Is there a dress code?
There is no enforced dress-code, however we suggest business casual attire.
When does the Day of Show Price go into effect?
The Day of Show Price goes into effect 12am the day of the show.
What is our food/menu like?
Inspired by the award-winning Wild Ginger kitchen, head chef Nathan Uy designed a menu quite similar to that of the Wild Ginger that incorporates the regional cuisines of Cambodia, Malaysia, Thailand, and China. Our dessert menu is constantly evolving, featuring original creations, as well as classic favorites, like our Warm Brownie Bliss.
We also boast an extensive wine list with over 500 bottles from which to choose!
Do I have to eat dinner in the Mainstage Theatre? Is there a food or beverage minimum in the Mainstage?
No, unless you purchase a booth upgrade.
Is smoking allowed anywhere in the venue?
Due to the statewide law prohibiting smoking in indoor public spaces, smoking is not allowed anywhere in the venue.
What is your photo policy? Can I bring in a camera?
The photo policy is determined by each individual artist. Our general rule is that you can take pictures, as long as you are not using a professional rig. We never allow flash photography in the theatre. We do not know of the band’s photo policy until the night of the show.
How do I submit a band or demo for possible performance at the Triple Door or Musicquarium Bar?
Please send materials to The Triple Door, 216 Union Street, Seattle WA 98101
I lost or left my credit card there, how do I get it back?
You can come in during business hours, show photo ID, and we'll return it to you.
Do you have a lost and found?
Yes, it is located in our Box Office.
I bought seats for a show and cannot go, can I transfer my seats to another person?
Yes. Please phone us ahead of time and let us know.
Can I bring children to the show? Are children admitted free?
Yes, the Mainstage is an all-ages venue except for shows with doors after 9pm, which are 21 and over only. The Musicquarium has a seating area for minors until 10pm, after which time our entire venue becomes a 21 and over only venue.
Children who will occupy a seat require a ticket for Mainstage shows.
Are you hiring at the Triple Door?
You can email your resume to hr@thetripledoor.net, or drop it off at the Box Office during business hours.
If I see incorrect information on your website, who can I ask to correct it?
Please email us at info@thetripledoor.net and we’ll correct it as soon as possible.